< Thomas M

Age:
26
Nationality:
Australia
Build Type:
Athletic
ABN:
No
Location:
Maidstone, VIC
English Level:
Advanced
Qualifications:
RCG
RSA
Skills:
Topless Waiter (Male) (1)
No Experience
Jobs Worked
Cancels
No Shows
1
0
0

Bio:
THOMAS MILLER-DELANEY


TEAM LEADER / ARMY CORPORAL / REHABILITATION COORDINATOR
EVENT MANAGER / FACILITY MANAGER / SERVICE TECHNICIAN








VALUES STRENGTHS INTERESTS






Jan 17 – present
AUSTRALIAN ARMY
Rehabilitation Coordinator / Event Manager / Facility Manager / Physical Training Supervisor
• Invited to take up a busy rehabilitation management role with the Combined Arms Training Centre.
• Reported to the Senior Rehabilitation Manager.
• Played a key role developing and implementing recovery programs.
• Responsibilities encompassed functional assessments, patient administration, clinical rehabilitation activities, equipment management, workplace safety, staff education, compliance, quality control and management reporting.
• Assessed individual clients and developed tailored rehabilitation plans.
• Worked concurrently as a Physical Training Instructor.
• Led teams of up to 10 staff and 100 trainees for group activities, with oversight of work allocation, performance management and personnel administration.
• Managed sporting events, sporting facilities, pool facilities, workplace safety programs and health and fitness training initiatives.
• Played a key role in project-managing the upkeep and refurbishment of public facilities, including maintenance and management of an equipment fleet valued in the millions of dollars.
• Provided advice to senior managers and executives on fitness programs for staff at all levels.
• Oversaw various human resource functions, including training, coaching, mentoring, performance appraisal, counselling, personnel administration, promotion and posting recommendations, remuneration issues, staff satisfaction and employee relations.
• Oversaw all aspects of human resources management, including implementing training programs, supervising leadership development and managing performance appraisal schemes.
• Managed all office support and general administration processes, including oversight of procurement.
• Prepared forecasts, budgets and expenditure reports, oversaw financial reconciliations and conducted a range of internal audits to ensure compliance with company policies and relevant legislation.
• Project managed training courses, course administration, personnel administration and coordination of all facilities required for training activities to ensure training and capability outcomes were adequately met.
• Made significant contributions to business planning including advising on the development of operational plans affecting the use and deployment of staff and business resources.


May 11 – Dec 16
DEPARTMENT OF DEFENCE
Team Leader
• Joined Army’s 16th Air Land Regiment, providing a ground-based air defence capability using state of the art equipment.
• As a Supervisor, reported to the Team Manager, with responsibility for training, equipment operations, administration, maintenance and technical advice.
• Oversaw management of a fleet of specialist equipment, including costly electronic systems. Managed the storage, accounting and transport of guided missile platforms valued at up to $4 million each.
• Played a key role in leading a team of five staff. Set work goals, determined priorities, allocated work and resources, monitored the conduct of work activities and ensured work was completed in keeping with in-house standards.
• Supervised the maintenance and repair of equipment, including scheduled and emergency maintenance.
• Managed stores and inventory control and forecast equipment usage up to 12 months in advance.
• Procured consumable supplies, including completing ordering documentation. Inspected deliveries to ensure all equipment was in correct order.
• Contributed to the physical security of multi million dollars assets.
• Gained exposure to various instructional techniques and established a reputation as competent and professional trainer.
• Under-studied the Team Leader and stepped into their shoes during leaves of absence. Coached, counselled and mentored team members.
• Authored performance appraisals and worked with staff to ensure they met the minimum standards.
• Contributed to business planning, developing concepts for the employment of Defence equipment under operational circumstances.
• Acted as the Shift Supervisor for a communications centre, with oversight of all radio communication.
• Developed a reputation for staying calm under pressure and quickly learning new skills.
• Regularly briefed the management team on equipment capability, operational readiness and human resources issues.
• Contributed ideas to the bigger team. For example, recommended ways of employing equipment that reduced setup time.
• Commended for my ability to solve problems in a practical way.
• Developed strong interpersonal and communication skills.
• Successfully completed a suite of promotion courses encompassing leadership and resource management skills.
• Received an Australia Day medallion for contributing to the rewrite of key operating procedures.


Oct 10 – Apr 11
SOUTHSIDE FIRE & EMERGENCY
Service Technician / Sales Representative
• Serviced fire extinguishers and first aid kits for commercial enterprises.
• Entrusted with maintenance scheduling, spares and tooling management, customer liaison, project management, workplace safety and work order administration.
• As a Sales representative, responsibilities encompassed sales, customer service, account management, sales administration, workplace safety and management reporting.
• Worked in a closeknit team to service a regional clientele encompassing walk-in customers, referrals and leads generated through cold-calling.
• Gained significant exposure to building rapport, exploring customer needs, presenting product features and benefits, solving objections, closing sales and completing post-sales paperwork.
• Achieved a very high conversion rate through proactively following up on sales leads to minimise drop-outs.
• Regularly met and exceed sales goals despite the economic downturn.
• Networked widely to source referrals and actively encouraged existing customers to refer their associates, leading to additional sales.



• Calm demeanor - My manner gains the trust, confidence and loyalty of clients and colleagues.
• Communication - A high degree of literacy and an ability to communicate in a fluent manner on a wide variety of topics.
• Customer focus - Pragmatic understanding of the customer service ethos with an ability to listen and empathise.
• Organisation - Frequently managed competing tasks and organised major activities to tight time frames.
• Problem solving - Practical experience analysing complex issues and breaking them into solvable parts.
• Quality focus - An excellent eye for detail supported by high personal standards and a track record of integrity.
• Teamwork - Proven teamwork skills backed by experience working in diverse work environments.

Other competencies include:

• Able to adapt quickly to new roles and changes in the industry.
• Experienced in creating positive change in a competitive environment.
• Deep appreciation of diversity and group dynamics.
• Proven skills in selling ideas and solutions.
• Action oriented team player with a positive attitude.
• Comfortable identifying customer’s needs through interpretation of data.



• Diploma in Fitness
• Certificate III and IV in Fitness
• Certificate IV in Training and Assessment (TAE10)
• Certificate II in Sport & Recreation
• Certificate II in Construction
• Powerlifting Coach Level 1
• Strength and Conditioning Coach Level 1
• Diploma of Paramedicine* (In Progress)
• Bronze Medallion
• Ocean Safety Surfer Award
• Military Self Defence Instructor
• Military Risk management
• Radio Operator
• Physical Training Instructor
• WHS Reporting for Supervisors (Sentinel)
• Night Vision Equipment
• OHS General Induction for Construction (NSW)
• Provide First Aid, Remote First Aid, CPR, Deliver Oxygen therapy
• Range Practice Supervisor
• Explosive Hazard Awareness and Protection
• Responsible Gambling Services
• Responsible Service of Alcohol
• Drivers Licence (NSW)
• Working with Children Check (Victoria)
• Defence training - planning, leadership, business management, staff writing
• Defence training - training, interpersonal skills, communication skills
• Defence training - resource management, OHS, risk management
• Defence training - coaching, performance appraisal, counselling
• Working With Privacy, Equity and Diversity Awareness, Occupational Health and Safety Awareness
• Fraud and Ethics Awareness, Security Awareness, Suicide Awareness and Prevention, Alcohol and Drug Awareness

Rating and Reviews

20 Oct 2018
Tommy did a fantastic job of catering to my guests needs and allowing flawless flow to the evening. He was polite, professional and intuitive. All communication in the lead up to my event was also promptly replied to and well responded. I highly recommend his services and would happily hire him again.